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Cancellation & Refund Policy

Know when an order can be cancelled or returned and how refunds are handled.

Proposed operating policy — confirm before launch: The refund process and timelines below are recommended draft terms for a future physical-book store. ECO INK must confirm that it can honour them before enabling payments.

Draft updated 20 October 2026 · Eco ink books

Report an issue7 daysCalendar days after delivery
Refund initiation5–7 daysWorking days after approval
Bank / provider time5–10 daysAdditional working days, if required

1. Order cancellation

A cancellation can be requested before a parcel is dispatched. Email ecoinkpublications@gmail.com with the order number and registered contact details. If a prepaid order is successfully cancelled before dispatch, the paid amount including standard outward shipping is proposed to be refunded to its original payment method. An order already dispatched is assessed under the return conditions below.

2. Reporting damaged, incorrect or defective books

If a book arrives damaged, is the wrong title, has missing pages or has a material printing/binding defect, please report the issue within 7 calendar days after recorded delivery. Include the order number, a description of the issue and photographs if possible. ECO INK will review the case and propose a replacement or an appropriate refund, subject to applicable consumer rights.

3. Change-of-mind requests

Because physical books can be easily damaged or handled, change-of-mind returns are not included in this proposed standard policy after dispatch. Nothing in this condition limits rights that consumers have under applicable Indian law or remedies for an incorrectly described, wrong, damaged or defective book.

4. How to request a refund or replacement

  1. Email ecoinkpublications@gmail.com or call +91 9656624117.
  2. Include your order reference, the affected book title and delivery date.
  3. Attach clear photos where the issue is visible.
  4. Wait for instructions before sending a return package.

Any necessary return shipping due to a verified wrong, damaged or defective book should be arranged or paid for by ECO INK, as appropriate.

5. Refund method and time

Once a refund is approved and any applicable return verification is completed, ECO INK proposes to initiate the refund within 5–7 working days. The issuing bank, UPI provider, card network or payment intermediary may require an additional 5–10 working days to credit the original payment method. The customer should receive a confirmation when the refund is initiated. Any faster timeline required by law or payment-provider rules will apply.

6. Shipping charge on refunds

The proposed outward shipping fee is ₹60 per order. For a valid pre-dispatch cancellation, it is refunded together with the order value. For a verified wrong or damaged item, the remedy and any applicable shipping-fee refund are determined fairly with regard to the order and relevant consumer law. For optional change-of-mind requests, shipping is not automatically refundable.

7. Missing or undelivered orders

If a prepaid order is confirmed lost in transit or cannot be delivered for reasons not attributable to the buyer, ECO INK proposes to offer a reshipment or an appropriate refund after investigation.

8. Customer support and grievance escalation

Eco ink books · ecoinkpublications@gmail.com · +91 9656624117. Customer support: Monday to Friday, 9:00 AM–9:00 PM IST. Grievance Officer: Bibin, telephone +91 9656624117. Business address: Kosamattam Towers, near Nagampadam, Nagampadam Round, Kottayam, Kerala 686001, India.