Draft updated 20 October 2026 · Eco ink books · India
1. Delivery locations
Orders are proposed to be delivered to serviceable PIN codes within India only. International delivery is not included in this draft policy. Delivery availability must be confirmed for the customer’s address before payment.
2. Dispatch and processing
For an in-stock physical book, the proposed processing period is 1–2 working days after successful payment confirmation. Working days for dispatch exclude Sundays and public holidays. The customer should be informed promptly if an item is unavailable, a pre-order or made to order and requires more time.
3. Expected delivery time
Once dispatched, the expected carrier transit time is 3–7 working days for most serviceable addresses in India. Allow approximately 4–9 working days overall from payment confirmation under ordinary conditions. Weather, remoteness, holidays and courier operations can cause delays; all timings are estimates, not guarantees.
4. Shipping charge
₹60 is charged once per order, regardless of the number of books included, for serviceable Indian destinations. This is added to the product subtotal and shown before any future online payment. Any extra charges must be clearly disclosed before an order is placed; none are silently included in this preview.
5. Tracking and delivery attempts
Where a courier tracking reference is available, ECO INK proposes to share it with the buyer by the supplied email or phone number. A courier may contact the buyer to resolve missing details or arrange a delivery attempt.
6. Address changes and customer responsibility
Customers should provide their complete name, postal address, PIN code and phone number. For corrections before dispatch, write to ecoinkpublications@gmail.com. Changes cannot always be made once a parcel has shipped.
7. Delayed, lost or damaged parcels
For a substantially delayed or lost shipment, contact ECO INK with the order reference so the courier can be contacted. If the wrong title is delivered or a book arrives damaged, report it within 7 calendar days of delivery and refer to the Cancellation & Refund Policy.
8. Contact for shipping enquiries
Eco ink books · ecoinkpublications@gmail.com · +91 9656624117. Support hours: Monday–Friday, 9:00 AM–9:00 PM IST. Grievance Officer: Bibin, reachable on the same phone number.